Risk Management
Freight Claims Process
Cargo damage or loss happens on roughly 1 in 200 ocean shipments.
~0.5% of Shipments
Ocean Claim Rate
~$500 per Package
Carrier Liability Limit
3 Days Notice
Filing Deadline
What Is a Freight Claim?
A formal demand for compensation when cargo is damaged, lost, or delayed.
A freight claim is a legal demand for payment filed against a carrier when cargo is damaged, lost, or delivered with shortage.
As a freight forwarder, you are typically caught in the middle.
The claims process varies depending on the mode of transport and governing law.
Carrier Liability by Transport Mode
Each mode of transport has different liability rules and limits.
How to File a Freight Claim — Step by Step
Speed and documentation quality determine whether your claim succeeds.
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Critical Time Limits
Missing a deadline can void your entire claim.
Frequently Asked Questions
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