When do I need a cargo damage report?

A cargo damage report is required whenever you receive a shipment with visible damage and intend to file a freight claim against the carrier or an insurance claim. It should be prepared at the time of delivery inspection — before the cargo leaves the carrier's custody — and countersigned by the carrier's representative where possible. Most carriers and insurers require documented evidence of damage (photos, inspection notes, condition of packaging) to process a claim.

What should a cargo damage report include?

A complete cargo damage report should include: shipment reference and container or tracking number, carrier name and vessel/voyage, port of loading and discharge, date and location of inspection, inspector's name, photographs of each damage area with annotations identifying the damage type, a numbered list of damage items with descriptions, delivery conditions (e.g. tarpaulin torn, doors damaged), and any general remarks. Some claims also require the original bill of lading and packing list.

How do I annotate damage photos?

Upload a photo and click and drag on it to draw a rectangle around each damaged area. Select the damage type (dent, tear, moisture, missing seal, etc.) and optionally add a short note for that area. Each annotation is numbered automatically and appears in the damage items list below the photo in the final PDF.

What is the difference between a note of protest and a damage report?

A note of protest (or exception notation) is a remark written directly on the delivery receipt or bill of lading at the time of delivery, stating that damage was observed. A damage report is a separate, more detailed document prepared afterwards with photographs and descriptions. Both are important — the note of protest preserves your right to claim, while the damage report provides the evidence.

What are the time limits for filing a freight damage claim?

Time limits vary by transport mode and governing law. For ocean freight, the Hague-Visby Rules allow 1 year from delivery for cargo claims. Road freight under CMR allows 1 year (3 years for wilful misconduct). Air freight under the Montreal Convention requires written complaint within 14 days of receipt and a formal claim within 2 years. Always check the bill of lading terms and applicable convention. Notify the carrier in writing as soon as damage is discovered.

Can I use this report as an official legal document?

This tool generates a structured damage report suitable for freight claims, carrier notifications, and insurance submissions. However, it is not a certified or notarised document. For high-value claims or legal disputes, you may need an independent surveyor's report or a sworn damage assessment. Always retain the original packaging, damaged goods, and all correspondence with the carrier until the claim is resolved.

Free Cargo Damage Report Generator

Upload cargo photos, mark damaged areas, and generate a professional PDF damage report for freight claims, insurance, and carrier disputes.

Shipment Details

Shipment / Reference No.

Container / Tracking No.

Carrier / Vessel

Port of Loading

Port of Discharge

Inspector Name

Inspection Date

Delivery Conditions

General Remarks

Photos & Annotations

Cargo Damage Report — FAQ

Your next load, perfectly planned.

Start free. No credit card. No install.

Plan a Container Plan a Truck Load